Reference

limetogel Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open a limetogel account, use the mobile lobby, or contact support about wallet status.

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REQUEST PATHS

Get Help With A Privacy Request

A clear support path helps you ask what we hold, why we use it, or how to correct an account detail. Send your request through the support contact path shown after login and include the account phone number or reference you want us to check. We may ask for account verification before discussing personal data, including a wallet receipt linked to your request.

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Access request

Ask us which account, device and transaction records are connected to your profile. Include your account phone number so we can locate the correct record before responding.

Correction request

If your name, phone detail or wallet reference needs changing, send the old and new detail through support. We verify the account before applying a correction.

Wallet question

For DANA, OVO, GoPay or QRIS data questions, attach the payment reference rather than a wallet password. We use that reference to trace the account request.

HANDLING PRACTICE

How We Protect Account Data

Privacy depends on practical handling at each account step, from phone verification to a support reply.

Account security

Phone verification helps us confirm that an account request comes from the account holder. We do not ask you to disclose a wallet password or an account secret in a support message.

Device records

When you open the lobby on a phone or desktop browser, we may record device and session details for login protection, fault tracing and account access checks.

Cookie choices

Cookies can keep a signed-in path working and help us understand technical errors. You can manage browser cookie settings, though some account functions may then need another login.

Payment matching

A QRIS, DANA, OVO, GoPay, bank transfer or virtual account reference helps us match a receipt to your account. We do not need your wallet password for that check.

Retention periods

We retain account, security and transaction records only for the period needed for account operation, dispute handling, fraud checks or legal duties, then remove or anonymise them where applicable.

Change requests

To request access, correction, deletion or a copy of personal data, use the support contact path and describe the exact record. We may verify identity before acting.

Privacy Policy Answers For Indonesia

These Privacy Policy answers cover the account actions people ask about most often, including phone verification, mobile browsing, wallet references and requests to change stored data. If your question concerns a specific record, use the support path with your account reference so we can respond to the right account.

It covers personal data collected through account forms, phone verification, mobile or desktop sessions, payment references and support contact. It also explains cookies, security use, retention and requests about your data.

We use your phone number to create and verify the account, protect login access and connect a support request to the correct profile. The verification step can be required before personal data is discussed.

Yes. The Privacy Policy covers DANA, OVO, GoPay and QRIS references, along with bank transfer and virtual account records, when those details are used to match receipts or check account status.

You can request a correction through the support contact path after login. Tell us which field is wrong and provide the replacement detail; we may verify your identity before changing the record.

Send a clear request through support and name the account record involved. We assess access, copy or removal requests under applicable rules, while retaining records that are needed for legal or dispute purposes.

We may handle browser, device and session details when you move from login to the lobby. These records help protect account access and trace technical faults on a phone or desktop.

Use the support contact path shown on your account page and mention Privacy Policy in your message. Include a reference number when asking about a wallet receipt or a specific stored detail.

Related Pages

limetogel Indonesia Account information About Us Access guide Aztec Gems